Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- Business Analyst specializing in ServiceNow platform driving technology transformation in collaboration with stakeholders. Engaging in process improvement and requirements mapping in a tech-focused environment.
Responsibilities
- Map functional and non-functional requirements in collaboration with stakeholders;
- Write clear and concise user stories, ensuring alignment with business expectations;
- Facilitate requirements-gathering meetings and workshops with stakeholders;
- Analyze and document business processes, identifying opportunities for improvement;
- Work closely with the development team to ensure proper understanding and implementation of requirements;
- Conduct requirements reviews and validations with stakeholders.
Requirements
- Previous experience as a Business Analyst on projects related to the ServiceNow platform;
- Familiarity with the platform’s modules and experience using it as an end user;
- Strong knowledge of requirements mapping and user story writing techniques;
- Ability to work with documentation and project management tools;
- Excellent communication skills and ability to work collaboratively in a team;
- Analytical thinking and problem-solving skills.
- Nice to have:
- ServiceNow certification.
Benefits
- Health and dental insurance;
- Meal and food allowance;
- Childcare assistance;
- Extended parental leave;
- Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) / TotalPass;
- Profit Sharing (PLR);
- Life insurance;
- Continuous learning platform (CI&T University);
- Discount club;
- Free online platform dedicated to promoting physical and mental health and well-being;
- Pregnancy and responsible parenthood course;
- Partnerships with online course platforms;
- Language learning platform;
- And many more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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