Client Services Specialist at Fiserv providing technical support for SMB merchant clients in a call center environment. Collaborate with sales teams to improve client satisfaction and revenue growth.
About the role
- Client Services Manager at CI Azumano leading onboarding and ongoing account management for travel services. This role involves strategic support and integration of User Agencies' needs.
Responsibilities
- onboard and implement new User Agencies
- provide ongoing strategic support and account management
- conduct weekly calls with STP and User Agencies
- oversee integration and configuration of custom travel policies
- maintain accurate records of all User Agency activities
Requirements
- primary lead for onboarding and implementation of new User Agencies
- ongoing strategic support and account management to existing and prospective agencies
- develop comprehensive goals and tailored strategies specific to each User Agency
- establish and maintain strong professional relationships with both existing and prospective User Agencies
- proactive account management to ensure long-term engagement and program growth
- conduct bi-annual analysis and review of the top ten User Agencies
- identify missed travel opportunities and new business opportunities
- utilize the Customer Relationship Management (CRM) software designated by STP
- maintain accurate, up-to-date records of all User Agency activities
Benefits
- competitive pay
- benefits and perks
- flexible work-life balance
- professional development opportunities
- performance and recognition programs
- medical
- dental
- vision
- life
- disability
- voluntary benefit programs (critical illness, hospital, and accident)
- health savings and flexible spending accounts
- retirement 401K plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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