MGRP Manager IT - Strategieberatung providing consulting for IT strategy and solutions development. Leading a team while driving client relationships and business development efforts.
About the role
- Manager Service Delivery ensuring execution of logistics strategy for C.H. Robinson. Overseeing operations, customer satisfaction, and team management within a 4PL context.
Responsibilities
- Drive consistent execution that meets Service Delivery requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Key customer contact for Service Delivery (Operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Lead and mentor direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
- Ensure that all assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
- Ensure service delivery team has resources required to execute day-to-day operations
- Coordinate schedules to ensure proper account coverage.
Requirements
- High school diploma or GED
- A blend of education and work experience may be considered
- Minimum 5 years of experience in operations and/or customer/client service facing role
- Minimum 2 years of leading and managing teams
- Ability to travel up to 10% (domestically and international)
- Bachelor’s degree from an accredited college or university preferred
- Experience executing businesses through Standard Practices and Operational Excellence methodologies
- Advanced proficiency in Microsoft Office Suite of programs
- Strong problem-solving and conflict resolution skills
- Ability to adapt and lead in a fast-paced environment
- Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
- Strong business acumen
- Ability to develop strong working relationships, both internally and externally
- High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
- Ability to work collaboratively within the business setting
- Values a diverse and inclusive work environment.
Benefits
- EPF contribution 15%
- Group Health Insurance
- Flexible Benefit (Dental treatment or Optical purchase)
- Birthday Leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Leitender Techniker für Telekommunikationsnetze bei 2W - COM GmbH in Isernhagen. Verantwortung für Projektleitung und fachliche Ansprechpartnerrolle in einem innovativen Unternehmen.
Foster Care Case Manager at LFCS providing child welfare services and case management support. Building relationships with families and ensuring client records are maintained accurately.
Healthcare Facilities and Energy Manager overseeing energy consumption and Central Energy Plant operations. Relocation assistance available for multiple U.S. locations: Midland, Springfield, Potsdam, and Portland.
Healthcare Facilities and Energy Manager responsible for reviewing energy consumption and overseeing Central Energy Plant operations for multiple healthcare facilities. Relocation assistance available for selected locations in the US.
Commercial Manager overseeing negotiations and contract terms across Environmental Services projects. Collaborating with teams to mitigate risks and deliver client satisfaction in North America.
Commercial Manager in Environmental Services for Stantec overseeing negotiations and project delivery, mitigating financial risks through collaboration and excellence in contract management.
Manager leading eDiscovery project execution and team supervision in Kroll’s India - based delivery team. Responsibilities include workload management, stakeholder communication, and workflow optimization.
Advertising Systems and Automation Manager at Hearst Magazines designing and managing operational infrastructures. Collaborating with multiple departments to optimize digital advertising workflows and ensure efficiency.
Responsible for administrative operations and quality assurance in a biogas collective specializing in CO₂. Collaborating with teams to streamline internal processes and ensure quality compliance.