Hybrid Project Director – Opening Services

at Choice Hotels International

• Job title: Project Director – Opening Services
• Job type: Full Time
• Experience level: Lead
• Salary: $114,907 - $135,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, North Bethesda, United States

About the role

• Project Director at Choice Hotels overseeing complex hotel openings and ensuring brand compliance. Managing multiple projects while assisting franchisees through the onboarding process.

Responsibilities

• Deliver new hotel openings with project management, training, operational development, milestone tracking, and single-point-of-contact service.
• Perform onsite/virtual consultation throughout the various stages of the opening process.
• Oversee the hotel onboarding progress to ensure compliance with brand standards, design requirements, Rules & Regulations, and enforce the Property Improvement Plan (PIP) as needed.
• Guide owners using a range of onboarding tools, including the openings portal and Choice Connect, which offers helpful resources throughout the onboarding process.
• Manage the hotel data migration into Choice’s PROP-EL tool for accurate distribution on Choice channels and third-party sites.
• Enforce and monitor our franchisees to use Choice approved vendors and services during the purchasing stages prior to opening.
• Oversee and track hotel consultations and openings to ensure brand design and PIP/new construction compliance, monitor PIP completion for timely conversion property openings, and serve as liaison between owners and CHI Architecture and Design on new construction or conversion requirements.
• Aide owners on opening obstacles, sourcing issues, and provide expedited solutions to avoid delays in opening.
• Implement pre-opening training programs by Choice so that both owners and hotel managers are familiar with Choice’s operational procedures.
• Communicate to compliance committee if an opening needs an extension or a project is not moving forward.

Requirements

• 5+ years of relevant experience, including extensive hotel operations
• Bachelor's degree or equivalent years of experience
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Ability to multitask and manage high stress complexities associated with project management and opening requirements
• Must have strong customer service, training, consultation, and negotiating skills
• Multi property experience a plus
• Demonstrate proficiency in use and coaching of proprietary and industry technologies
• Possess significant property and/or above-property-level hotel operations and sales/marketing experience
• Proficient in Microsoft Office, Salesforce, Project Management tools
• Ability to utilize AI tools

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide