Quality Analyst improving conversational flows in digital customer service channels. Responsible for monitoring customer experience in URA and Chatbot systems.
About the role
- Relativity Archiving Analyst with CGS responsible for archiving and restoring Relativity workspaces and file shares. Collaborating with DOJ management and ensuring data disposition and archiving processes.
Responsibilities
- Responsible for vetting Relativity workspaces and file share folders and archiving or purging them.
- File shares will be moved to archive locations.
- Relativity workspaces will be archived using both Relativity ARM and a flat format which can be fully restored in Relativity or another system.
- Collaborating with DOJ management, lead attorneys, and Section Chiefs on the disposition of data/files.
- Evaluating and resolving any archiving issues.
- Documenting the archiving process for approval by the Senior IT Manager.
Requirements
- At least 3 years of hands-on experience with backend Relativity 2022 and prior.
- At least 3 years of hands-on experience with archiving Relativity workspaces.
- At least 3 years of hands-on experience with restoring Relativity archives workspaces.
- Knowledge of Windows permissions and file transfer utilities.
- Excellent written and oral communication skills required.
- Experience working in a collaborative environment.
- Must be a US Citizen
- Must be able to obtain a Public Trust security clearance
- An undergraduate degree is strongly preferred; preferably in the computer science or management information/technology disciplines.
- Experience in storage technology planning, performance capacity planning, and modeling, applications
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
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