Hybrid Claims Analyst

at Crum & Forster

• Job title: Claims Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $32,700 - $61,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Glastonbury, United States

About the role

• Claims Analyst at Travel Insured International providing customer support for travel protection claims. Reviewing claims, processing requests, and ensuring superior customer service while adhering to SLAs and regulations.

Responsibilities

• Corresponds through verbal/written communication with policyholders, claimants, travel coordinators, etc. to gather important information to support claim decision
• Serve as a customer advocate in all interactions to provide an outstanding customer experience
• Review, assess, and process claims with adhering to established SLAs
• Prompt responses to all status calls (next business day standard)
• Maintain SLAs on DOI, Attorney Demand and BBB complaints
• Deliver complete, timely, and accurate work
• Thoroughness of file documentation of spreadsheets and diary
• Minimum number of claim appeals overturned due to analyst error
• Manage work queue independently
• Take ownership of claim decisions and work queue
• Communicate effectively both written and verbal
• Recognize fraud and subrogation opportunities and refer to appropriate expert
• Consistently provide high-level customer service
• Adhere to documented procedures
• Demonstrate reliability (attendance, punctuality, time management)
• Show respect for co-workers and external contacts (customers, agents, third party providers, etc.)
• Show commitment to supporting team goals (e.g. eliminating backlogs, adherence to Work Force Management)
• Participate in Operations and Companywide initiatives (Focus Groups, Pilots, System Enhancements)
• Be a positive influence in the unit and exhibit professionalism
• Leadership (willingness to put forth ideas to improve unit performance)
• Willingness to accept constructive criticism (coachable)
• Support of Team TII or other community initiatives
• Continuous acquisition, development, and refinement of your skills as a claim professional
• Embrace and practice Pete’s Principles

Requirements

• Bachelor’s degree or equivalent work experience preferred, high school diploma/GED and 3+ years of experience required
• Strong computer literacy with demonstrated keyboard skills, solid knowledge of technology used for claims administration, and familiarity with Microsoft office software and Cloud base systems
• Prior customer service experience, within a claim environment a plus

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision
• Programs focused on your whole family’s wellness including your physical, mental and financial wellbeing
• Tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• Dynamic, ambitious, fun and exciting work environment
• Matching donation program, volunteer opportunities, and an employee driven corporate giving program