Customer service role providing video conference support for digital certificate issuance. Engaging with clients to validate digital identities professionally and accurately.
Responsibilities
Realizar atendimentos através de videoconferência para validação e emissão de certificados digitais;
Cumprir obrigatoriamente o script de atendimento vigente através das videoconferências realizadas para identificação de titulares de certificados digitais;
Operar sistemas por meio de plataformas obrigatórias na validação dos dados dos titulares durante e após a realização das videoconferências a fim de garantir a emissão dos certificados digitais;
Analisar documentação de pedidos validados pela rede parceira.
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