Member Coach Sat Analyst supporting coaching - rich environment for customer care associates at Elevance Health. Monitoring performance and conducting coaching sessions for service quality improvement.
About the role
- Analyst driving healthcare data solutions and operational enhancements through analysis and testing. Collaborating with various departments to improve business processes and implement best practices.
Responsibilities
- Perform various analysis and interpretation to link business needs and objectives for assigned function
- Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
- Identify and analyze user requirements, procedures, and problems to improve existing processes
- Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations
- Identify ways to enhance performance management and operational reports related to new business implementation processes
- Coordinate with various business units and departments in the development and delivery of training programs
- Develop, share, and incorporate organizational best practices into business applications
- Diagnose problems and identify opportunities for process redesign and improvement
- Formulate and update departmental policies and procedures
- Serve as the subject matter expert on the assigned function product to ensure operational performance
- Ability to travel
Requirements
- Bachelor’s degree in related field or equivalent experience
- 4+ years of business process or data analysis experience, preferably in healthcare
- Advanced knowledge of Microsoft Applications, including Excel and Access
- Project management experience preferred
- Experience in benefits, pricing, contracting or claims and knowledge of provider reimbursement methodologies
- Working knowledge of managed care information or claims payment systems preferred
- Previous structured testing experience preferred
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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