Senior Banker serving financial center clients by uncovering their banking needs and providing tailored solutions. Collaborating with teams to enhance client experience and deliver excellent service.
About the role
- Bilingual Tenant Advocate supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources.
Responsibilities
- Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application.
- Conduct intake at CEDP’s Denver office which requires in-person work between 3-5 days per week
- Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process.
- Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting.
- Assist and work with applicants identified through outreach, as well as applicants referred by DOH and/or by its contractors regardless of which county the Applicant resides, as directed.
- Serve as the liaison for housing stability services referrals based on the Application Prioritization.
- Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed.
- Communicate with all parties in a timely, respectful and professional manner.
- Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners.
- Gather/collect, review and log required documents and information to support the accurate and timely processing of cases.
- Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams.
- Understand key success measures for your role.
- Maintain and update databases and tracking systems accurately and as designated.
- Respond to all case-related queries.
- Ensure efficient, accurate and effective administrative information and assistance.
- Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies.
- Work directly in person with clients for Rental Assistance intake, this can include working legal clinics at various courthouses throughout Colorado or at CEDP Offices.
Requirements
- Bilingual in English and Spanish required.
- Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
- Deep commitment to equity, racial, social, and economic justice
- Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
- Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
- Ability to work under pressure and meet deadlines
- Ability to work independently and as part of a team
- Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
- Brilliant written and verbal communication skills
- Proficient in Microsoft Office, and the Google Suite.
- Proficiency with Salesforce, HubSpot or similar CRM desired.
Benefits
- Competitive pay
- Flexible time off
- Benefits package (including medical, dental, vision)
- 401(k)
- Technology stipend of $720 per year
- $2,000 salary differential per year for bilingual employees
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