BU
Kundenberater für kommunale Kunden und öffentliche Auftraggeber im Versicherungsdienst von BüchnerBarella. Verantwortlich für passende Versicherungslösungen und Kundenanfragen in den Bereichen Ausschreibung und Schadensfallabwicklung.
About the role
- Senior Analyst driving benefits & insurance innovation at CBIZ while collaborating with cross-functional teams to enhance process efficiencies. Leading digital transformation initiatives to optimize services.
Responsibilities
- Partner with benefits & insurance professionals and IT teams to identify and implement opportunities to streamline and standardize benefits & insurance processes leveraging offshore resources, automation, process reengineering and advanced workflow technologies to enhance accuracy, efficiency, and scalability.
- Gather, document, and translate business needs into detailed functional and technical requirements that align with project objectives and enable scalable benefits & insurance transformation solutions.
- Develop comprehensive process maps, workflow diagrams, and business requirements documents that clearly outline current and future state processes.
- Facilitate design workshops, stakeholder interviews, and process walkthroughs to capture current-state and future-state workflows, gather feedback, and document recommendations for improvement.
- Collaborate with our Business Intelligence & AI teams to implement advanced analytics, automation, and AI-driven solutions to empower benefits & insurance teams with actionable insights that enhance strategic decision making.
- Support project management activities, including timelines, resource planning, risk identification, and status reporting.
- Assist with change management efforts, including user training, documentation, and communication strategies.
- Monitor key performance indicators and adoption metrics to measure success and identify areas for continuous improvement.
- Evaluate and advise on new technologies, vendors and products and stay updated with industry trends.
Requirements
- College Degree or equivalent
- 3 years related experience
- Ability to lead and coordinate the team activities of others
- Proficient use of applicable technology
- Ability to execute and draft technical instructions and guidelines
- Ability to document daily activities and system functions
- Able to work in a team environment
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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