Hybrid Account Manager

at Causeway Geotech Ltd

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Birkenhead, United Kingdom

About the role

• Account Manager responsible for managing and growing revenue from existing SaaS clients in the UK. Collaborating across teams to ensure customer satisfaction and drive annual recurring revenue.

Responsibilities

• Achieve Gross Revenue Retention (GRR) targets by securing timely renewals and mitigating churn risk.
• Drive ARR uplift by identifying up-sell and cross-sell opportunities, as well as qualifying and closing up-sell opportunities within your existing customer accounts.
• Develop and manage an account strategy plan to retain and grow revenue in alignment with customer business objectives.
• Build and nurture trusted relationships with key stakeholders and decision-makers across your assigned accounts.
• Conduct regular strategic business reviews to assess value delivery, explore additional needs, and position Causeway as a growth partner.
• Lead the Quarterly Business Review (QBR) process for assigned customers, including planning, scheduling, and ensuring the cadence and content and appropriate representation from Causeway.
• Ensure that customers fully adopt and embed Causeway solutions to drive ROI and satisfaction.
• Collaborate with the Customer Success, Marketing, Product, and Pre-Sales teams to deliver compelling proposals and tailored up-sell campaigns.
• Respond to customer RFPs, RFIs, and tenders for up-sell opportunities, producing high-quality written responses that clearly demonstrate value.
• Use MEDDPICC and digital sales enablement tools to ensure consistent, accurate qualification of all growth opportunities.
• Maintain up-to-date account insights and actions in CRM, ensuring transparency and accountability across all interactions.
• Produce accurate forecasts for renewals and up-sell opportunities to inform planning and performance tracking.
• Contribute to the development and sharing of best practices across the sales and account management functions.
• Represent Causeway at industry events, webinars, and roundtables, strengthening relationships and market awareness.
• Deliver excellence in KPIs, including meeting cadence, CRM hygiene, pipeline generation, opportunity progression, and account health.
• Take ownership of your learning and development by engaging with industry insights, internal training, and agentic AI tools.
• Support the development of compelling business cases and ROI assessments to underpin up-sell proposals and renewals.
• Feed insights from customer feedback loops into internal teams to drive continuous improvement in solutions and services.
• Collaborate across business units in line with our CausewayOne platform strategy to deliver joined-up solutions.
• Coordinate daily activities to ensure the team is aligned with operational priorities and targets.
• Manage the distribution of tasks and workload to maintain consistent delivery and high performance.
• Monitor key performance indicators and operational metrics to identify trends and support team efficiency.
• Ensure smooth day-to-day functioning by resolving blockers, managing dependencies, and escalating issues where necessary.
• Collaborate with the Sales Manager to align team activities with broader business goals and sales initiatives.
• Support continuous improvement by identifying process bottlenecks and implementing changes that enhance agility and effectiveness.

Requirements

• Proven experience managing and growing revenue from existing accounts in a SaaS or technology business.
• Strong track record in achieving revenue retention and up-sell targets.
• Ability to build and sustain relationships with senior stakeholders and cross-functional teams.
• Proficient in identifying customer objectives and aligning solutions to deliver measurable value.
• Skilled in negotiating renewals and up-sell agreements, including navigating complex commercial discussions.
• Strong verbal and written communication skills, including previous experience in RFI/RFP/tender responses.
• Confident in using CRM systems and digital tools to manage pipeline, forecast accurately, and drive efficiency.
• Ability to work to a personal target, being autonomous, proactive and managing time effectively to maximise effectiveness across your solution group.
• Collaborative mindset with the ability to contribute to team-wide strategies and continuous improvement.
• Relevant built environment industry or digital transformation experience preferred.
• Degree-level, diploma or equivalent education preferred.

Benefits

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Dell discounts.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Car Scheme.