Merchant Operations Analyst responsible for partner onboarding and support at PayJoy, ensuring smooth operational processes and communication with stakeholders.
About the role
- Junior Process Analyst supporting internal process mapping and redesign at Catupiry. Collecting and analyzing operational data for improvement opportunities and monitoring performance indicators.
Responsibilities
- Support the mapping and redesign of internal processes;
- Collect, organize and analyze operational data to support the identification of improvement opportunities;
- Create and maintain up-to-date process documentation (flows, procedures, work instructions);
- Support the implementation of improvements and monitor performance indicators;
- Contribute to the development of dashboards and management reports;
- Participate in meetings with stakeholder areas to gather information and present proposals;
- Conduct technical visits to production units to collect and validate information on-site.
Requirements
- Bachelor's degree in Business Administration, Engineering or related fields;
- Experience with mapping and creating processes (administrative and operational);
- Knowledge of process modeling tools (BPMN, Visio, Bizagi, Draw.io, etc.);
- Advanced Excel skills and data analysis;
- Preferred: knowledge or experience with continuous improvement methodologies (Lean, Kaizen, PDCA, etc.) and Business Intelligence tools (Power BI, Tableau, etc.).
Benefits
- Medical Insurance
- Dental Insurance
- Transportation Voucher
- Meal Voucher
- Food Allowance
- GymPass/WellHub
- Vitta – telemedicine
- Profit Sharing (PLR)
- Breakfast
- Parking agreement/discounted parking
- Life Insurance
- Pharmacy partnership/discount
- Corporate University
- Career Plan
- Birthday day off
- Discounts on Catupiry products at our Emporium.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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