Sales Advisor ensuring customer satisfaction by providing quality advice at Castorama. Contributing to product presentation and store organization while promoting services and offers.
About the role
- CIS Legal Service Counselor supporting immigrant and refugee families in navigating citizenship processes. Providing accurate information and assisting with applications for community members in Chicago's Chinatown area.
Responsibilities
- Provide clients with accurate information about USCIS application procedures, ensuring compliance with legal standards without providing legal interpretation.
- Assist clients in completing immigration forms based on their provided information, avoiding legal advice on form responses.
- Collect and verify supporting documents for client applications, ensuring completeness and accuracy.
- Monitor and follow up on clients' application statuses, providing timely updates and assistance as needed.
- Refer clients to appropriate programs, both within and outside the agency, for specialized support.
- Direct clients to the agency’s DOJ-accredited representatives for legal services when necessary.
- Offer interpretation services for clients in their correspondence with USCIS and other relevant agencies.
- Escort clients to government offices for citizenship and immigration processes, including fingerprinting, oath ceremonies, and interviews, ensuring support throughout these procedures.
- Schedule clients for CIS services and maintain an updated work schedule to ensure effective time management.
- Enter and update client demographic information, services provided, and application processes in CASL’s Salesforce database, generating reports for program performance evaluation.
- Maintain organized and comprehensive client files, ensuring all necessary documentation is up-to-date and securely stored.
- Assist in conducting outreach activities by developing and updating informational flyers and distributing them to targeted areas.
- Support workshops by handling various tasks and recruiting and training volunteers to assist with outreach efforts.
- Attend at least 8 hours of job-related training as required annually for professional development and to stay current with immigration laws and best practices.
- Contribute to additional responsibilities as needed to support the Adult Service department’s initiatives and overall organizational goals, ensuring flexibility and alignment with CASL’s evolving needs.
Requirements
- Associate degree with at least 4 years of working experience, or
- High School diploma or GED equivalent is required with at least 5 years of related working experience.
- Strong interest in working with clients of all ages, demonstrating empathy and cultural sensitivity
- Bilingual proficiency in spoken and written English and Chinese (Cantonese preferred, Mandarin and/or Toishanese a plus), Spanish a plus
- Demonstrates flexibility and adaptability in a dynamic environment, with the ability to adjust to changing client needs and program requirements.
- Strong problem-solving skills, with the ability to think critically and find creative solutions to client challenges and service delivery obstacles.
- Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation
- Basic end-user level understanding and experience with Salesforce is a plus.
Benefits
- Medical, Dental, and Vision Coverage
- Retirement Plan
- Generous Paid Time Off (PTO)
- 11+ Paid Holidays, including Lunar New Year and Juneteenth
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Life Insurance, AD&D, and Disability Coverage
- Voluntary Worksite Benefits and Pet Insurance
- Commuter Benefits
- Employee Assistance Program (EAP) for you and your household
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