Conseiller Clientèle managing customer inquiries for audioprosthetic professionals. Responsible for phone and email communication, order management, and client satisfaction.
About the role
- Conseiller clinique en toxicomanie at The Salvation Army providing support for residents in need. Ensuring service quality and individual follow-ups for residents' reintegration.
Responsibilities
- Ensure that the quality of service is adequate and complies with the organization's policies and procedures
- Welcome and integrate the resident into the service
- Provide individual follow-up for residents and keep their files up to date
- Conduct structured, regular individual interventions with residents
- Take necessary measures to ensure residents' proper progress
- Intervene as needed in response to incidents that may occur in the center
- Prepare observation reports and evaluations required by certification standards
- Organize and lead workshops and/or activities
- Collaborate with external resources and involve the resident's support network when possible
- Actively participate in team meetings and shift handovers
Requirements
- Certificate in Addiction Studies or Addiction Counselling
- College diploma (DEC) in Nursing, Special Education, Social Work techniques, or Delinquency Intervention techniques
- University degree in Criminology, Psychoeducation, Psychology, Social Work, Sexology, or Nursing
- Bilingualism (French and English, spoken and written) is an asset
- Experience in intervention and crisis management is an asset
- Workplace first-aid certificate is an asset
- Valid driver's license is an asset
Benefits
- Health and dental benefits
- Paid vacation and sick time
- RRSPs
- Opportunities for professional development and skills expansion
- Flexible work arrangements
Job title
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