Sales Associate promoting and marketing KARL STORZ medical products across multiple business units in the Minneapolis area. Role involves conducting product demos and managing relationships with healthcare stakeholders.
About the role
- Inside Sales Assistant supports the field-based sales team with customer engagement and CRM management in Charlotte, NC. Handles inquiries, manages data, and liaises with suppliers.
Responsibilities
- Act as the primary point of contact for customers regarding product information, order status, and general inquiries.
- Provide timely and accurate information to customers to support the sales process and record tasks in CRM.
- Handle customer complaints and provide appropriate solutions, ensuring a positive customer experience.
- Maintain and update customer records in the CRM system with accurate and current information.
- Track and analyze customer interactions and sales activities to support the sales team’s strategy.
- Generate and distribute CRM reports to the sales team and management as required.
- Coordinate and follow up on sales activities, including sending proposals, quotes, and product information to customers as requested by Strategic Sales Managers.
- Support the sales team in preparing for meetings, presentations, and trade shows.
- Liaise with suppliers to obtain product information, pricing, and availability.
- Coordinate with suppliers to ensure timely delivery of products and resolve any issues related to supply chain management.
- Maintain strong relationships with suppliers to support the sales process and ensure high-quality service delivery.
Requirements
- Bachelor’s degree in business, Marketing, or a related field is preferred.
- Minimum of 3 years of experience in an inside sales or customer service role is preferrable.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using CRM software (e.g., Salesforce), MS Office (especially Excel) and PowerBi.
- Ability to work independently and as part of a team.
- High level of attention to detail and accuracy.
- English is a must.
- Resilience and a can-do attitude.
- A passion for winning and taking ownership of tasks.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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