Digital Support Manager at Glide reimagining banking experiences for financial institutions. Providing client support and leveraging operational insights for product improvements.
About the role
- Oncology Case Manager managing customer relationships and ensuring high-quality delivery of laboratory reports for Caris Life Sciences. Requires experience in account management within the medical industry.
Responsibilities
- Responsible for maintaining and growing business with existing customers within an assigned territory.
- Focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report.
- Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies to maintain and grow existing accounts.
- Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
- Accurately document customer interactions, updates, and value-based activities in the CRM.
- Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
- Maintain assigned company equipment and assets.
- Submit required reports and documentation accurately and on time.
- Meet or exceed assigned performance goals.
Requirements
- Bachelor’s degree required.
- Minimum of three years of account management or customer-facing experience.
- Strong problem-solving and decision-making skills.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written and verbal communication skills.
- Strong organizational, interpersonal, and collaboration skills.
- Valid driver’s license and reliable transportation.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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