IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Senior Adviser leading design and implementation of digital and automated solutions for business processes at Victorian Public Sector Commission. Enhancing operational efficiency and mentoring junior staff.
Responsibilities
- Lead end-to-end design and implementation of digital and automated solutions and process improvements.
- Translate improvement needs into practical solutions using tools such as Power Automate, Lists and Forms.
- Develop and maintain standardised processes, documentation and training to embed sustainable change.
- Build strong relationships with stakeholders to secure buy in and align initiatives to organisational priorities.
- Prepare clear, high quality reports, briefs and presentations.
- Support an inclusive team culture and mentor junior staff
Requirements
- Experience delivering digital, process improvement or system implementation projects.
- Strong digital literacy, with the ability to explain technical concepts clearly.
- Effective stakeholder management and communication skills.
- Adaptability and sound judgement in managing competing priorities.
- Strong analytical and problem solving capability.
- Qualification in business, IT, digital innovation or related field (or equivalent experience).
Benefits
- Flexible and hybrid work
- Learning and development opportunities
- Employee assistance program and wellbeing initiatives
- Inclusive work environment, including workplace adjustments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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