Consultant for VIP travel arrangements for high - profile clients including CEOs and directors, ensuring top - notch service via multichannel support.
About the role
- Customer Relationship Consultant providing exceptional service and support at Skipton Building Society branches. Engaging clients to understand their financial needs and tailoring solutions accordingly.
Responsibilities
- Engage with customers to identify their needs
- Provide information about savings products and services
- Conduct ‘My Review’ appointments face-to-face, virtually, or over the phone
- Proactively contact customers to discuss their needs
- Educate customers on available products and services
Requirements
- Previous experience of interacting with customers
- Enthusiastic and a desire to help customers
- Experience in a Contact Centre environment or retail, food & beverage, guest services, or health/care sector
- Open to learning and adapting to various roles
- Ability to engage in purposeful conversation
- Capability to react quickly and manage time efficiently
- Effective communicator with the ability to influence different audiences
Benefits
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Generous employer matched pension contributions – up to 10% per annum
- Access to a benefits portal including Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel)
- Three paid volunteering days each year
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Commitment to training and development
- Private medical insurance for all colleagues
- Salary Sacrifice Scheme for hybrid/electric car
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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