Client Success Manager overseeing a portfolio of restaurant clients, ensuring satisfaction and retention for Rewards Network. Managing account health and communication to improve service value and NPS scores.
About the role
- Team Manager leading Customer Success at Alberta Blue Cross, fostering team performance and driving client retention. Focused on proposal development, upselling, and strategy alignment across departments.
Responsibilities
- Lead, coach, and mentor a team of Customer Success Managers
- Oversee proposal development, renewal strategies, upselling initiatives
- Collaborate cross-functionally with various departments
- Analyze market trends and client data to identify growth opportunities
Requirements
- Post-secondary education (diploma or Bachelor’s degree) in Business Administration, Marketing, Communications, or related field, or 5+ years of equivalent experience in sales, customer relationship management, insurance, or financial services
- 5+ years of experience in sales, client management; 2+ years of leadership or team management experience
- Ability to interpret team performance and client health metrics; manage stakeholder relationships
- Understanding leading teams through change
Benefits
- Exceptional customer experience
- Community leadership
- Opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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