Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Senior Associate, Process Manager at Capital One advancing ATM and cash hardware strategies. Overseeing hardware strategies, data management, and ensuring operational excellence in a hybrid work environment.
Responsibilities
- Manage the day-to-day processes that support ATM and non-ATM hardware
- Monitor performance, report on fleet health, and plan redesign initiatives for hardware deployment and maintenance
- Utilize Google Sheets at an advanced level to collect, analyze, and measure performance metrics
- Identify trends, track gaps, and ensure data integrity for monthly performance reviews
- Create and maintain impeccable process documents, diagrams, and project reports
- Develop business cases and presentations that translate hardware data into clear, actionable insights for executive leadership
- Identify and resolve breakdowns in the hardware lifecycle
- Define, establish, and monitor technical process controls specifically for hardware assets
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Project or Process Management Experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Bachelor’s Degree (preferred)
- Professional certification in Lean, Six Sigma, Business Process Management (BPM), or Project Management (preferred)
- Previous experience in hardware lifecycle management or retail banking operations (preferred)
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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