IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Customer Operations Assistant role focusing on invoice approval and guiding clients through payment processes. Ensuring customer satisfaction in a hybrid fintech environment.
Responsibilities
- Review and approve supplier invoices in line with Capi’s internal compliance approval guidelines
- Validate that invoices match the transaction details registered on the platform and flag discrepancies early
- Follow up with clients when issues remain unclear to them, to clearly explain required corrections and next steps
- Respond promptly and professionally to inbound customer queries about payments, invoices, and transaction status
Requirements
- 1–2 years of experience in customer operations, support, back-office operations, or a similar execution-focused role
- Strong attention to detail and ability to follow structured guidelines with consistency and accuracy
- Comfortable handling repetitive operational tasks in a fast-paced environment while meeting SLAs
- Fluent in French (written and spoken) and comfortable with English
Benefits
- Competitive salary
- Share options
- Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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