ServiceNow Supervisor leading a team responsible for ServiceNow platform strategy and operations at Carilion Clinic. Requires strong ITSM, ITOM, and SPM experience, with leadership and analytical skills.
About the role
- Senior ServiceNow Analyst optimizing IT solutions for enterprise operations at Capgemini. Collaborating with stakeholders and leading enhancement projects for the ServiceNow platform.
Responsibilities
- Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules.
- Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability.
- Translate business needs into functional specifications and work closely with developers to implement solutions.
- Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
- Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases.
- Monitor platform performance and usage, identifying opportunities for automation and optimization.
- Act as a subject matter expert and mentor for junior analysts and ServiceNow users.
- Participate in governance and roadmap planning for ServiceNow platform evolution.
Requirements
- Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent work experience).
- 5+ years of experience working with the ServiceNow platform in an analyst or administrator role.
- Strong knowledge of ITSM processes and ITIL framework.
- Experience with ServiceNow reporting, dashboards, and performance analytics.
- Familiarity with Flow Designer, Business Rules, and basic scripting is a plus.
- Excellent analytical, communication, and stakeholder management skills.
- ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., CIS-ITSM, CAD) preferred.
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
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