Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Operations Manager overseeing connectivity operations for Canadian Fiber Optics. Leading teams to ensure quality and service in field operations across communities.
Responsibilities
- Oversee Installation, Repair and Infrastructure Maintenance work activities across all CFOC Communities Including: Residential Installation and Repair
- The planning, design and coordinate field work for CO Builds.
- The planning, procurement and execution of Commercial Installations.
- Planning and working with Field teams to complete PMR activities on-time
- Manage workloads to contractors, forecast required resources, work with contractors to obtain required resources.
- Manage contractors to ensure compliance with Quality Standards in conjunction with field supervisors, production and schedule.
- Provide Dispatch support and escalation point for contractors.
- Utilize Field Service Management software for tracking and reporting.
- Production report submission, providing accurate information daily on all installation activities.
- Escalation expertise dealing with customer complaints and working with the necessary teams to fix issues.
- Proactively identify, Implement and promote continuous improvement initiatives to enhance quality, operational efficiency and effectiveness.
Requirements
- 2 to 4 years’ experience in a fast-paced operation-based position or in a similar role
- Analytical Thinking/Problem Solving - capable of complex reasoning
- Able to understand and interpret business logic
- Telecommunication experience is an asset
- Proven ability to understand construction administration and contract commercial terms
- Strong computer skills & knowledge of MS Excel
- Effective communication skills, confident interacting with key contacts at all levels in verbal, written and electronic form
- Strong analytical skills, attention to detail and logical problem solver
Benefits
- Competitive wages
- Opportunities to learn and grow
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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