Hybrid Manager, Crisis Management

at Canada Life

• Job title: Manager, Crisis Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$76,400 - CA$141,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Manager, Crisis Management responsible for overseeing crisis management in Canadian business segment. Coordinating response activities and developing crisis management frameworks at Canada Life.

Responsibilities

• Response 24/7 on-call to support crisis management activities.
• Serve as alternate Response Facilitator, leading, or coordinating response activities as required.
• Serve as a subject matter expert during incidents and crises, working to align response processes to principles and best practices of existing incident management frameworks (Incident Command System, Bronze-Silver-Gold, etc.)
• Assist in the development of crisis management plans, playbooks, and processes.
• Support the development of Post-Incident and Post-Exercise Reviews, including oversight and implementation of recommendations for improvement as required.
• Maintain and update program plans and supporting documentation.
• Conduct annual training and awareness activities for stakeholders with roles and responsibilities related to incident and crisis management.
• Support or lead the design, development, and delivery of exercise activities to internal audiences.
• Support quarterly reporting and governance of program activities and assist in the management of any additional reporting requirements as needed.
• Represent the program to internal and external audiences including senior leaders, regulators, and industry peers through completion and delivery of reports and presentations.
• Engage with second line of defence Business Continuity Management teams to support global or regional initiatives.
• Collaborate with external vendors and service providers to advance program maturity through established initiatives.

Requirements

• Post-secondary degree/diploma in disaster and emergency management or a related field, or an equivalent combination of training and experience.
• 5+ years of experience participating in or leading the response to incidents, emergencies and/or crises in large, complex organizations.
• 5+ years experience in developing incident, emergency or crisis management plans and processes.
• 5+ years experience designing, delivering, and evaluating incident, emergency, or crisis management exercises.
• Advanced training and certification related to recognized incident, emergency, or crisis management systems (Incident Command System, Bronze-Silver-Gold, or equivalent).
• Certification related to emergency management or business continuity preferred (CBCP, CBCI).
• Proven ability to manage crisis situations and work under high-stress conditions.
• Ability to influence others at all levels of an organization through advanced leadership skills, emotional intelligence, and political acumen.
• Displays innovation and thought leadership; able to develop and apply processes influenced by established best practices to a complex and politically sensitive environment.
• Possess expert communication skills, both written and verbal, including writing executive communications and reports, with a strong attention to detail.
• Strong organizational, planning and program/project management skills.
• Adaptable to work independently amid changing requirements and direction in a fast-paced environment.
• Displays a willingness to align to established team culture, fostering an environment of open communication, collaboration, and mutual respect.
• Relevant experience in the financial industry would be considered an asset.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities