Lead risk event and issue management for Capital One's Premium Products & Experiences. Collaborate with partners to ensure timely containment and recovery activities while supporting root cause analysis.
About the role
- Risk, Internal Controls and Audit Lead responsible for compliance with internal control standards and risk management in Bupa Health Clinics. Leading assessments, frameworks, and education programs for effective governance.
Responsibilities
- Leading the Internal Controls and Risk Management Assessment (ICRMA) process, ensuring consistent evaluation and adherence to Bupa’s standards.
- Developing, maintaining, and continuously improving a comprehensive internal controls and risk management framework.
- Serving as SME for risk management, overseeing risk identification, escalation, mitigation, and reporting.
- Ensuring effective operation of the Bupa Health Clinics Risk Committee, including quarterly returns to the UK Risk team.
- Proactively identifying areas of risk or control weakness, producing clear reports and recommendations.
- Overseeing the implementation of corrective action plans to strengthen the control environment and addressing any gaps in compliance.
- Overseeing risk management education programmes and provide evidence-based advice to stakeholders.
- Line managing the Professional Standards and Risk Manager as well as the Quality, Governance and Audit Co-ordinator, providing clear direction, support, and performance management to ensure a high-performing governance and audit team.
Requirements
- Educated to degree level or equivalent.
- Strong knowledge of internal control frameworks and risk management principles, with hands-on experience conducting risk assessments or internal control reviews.
- Demonstrable experience in coordinating or leading internal and/or external audits – including planning, evidence collection, stakeholder engagement, and managing follow-up actions.
- Excellent analytical skills and attention to detail, capable of interpreting complex data and regulatory requirements.
- Exceptional communication and interpersonal skills, with the ability to influence and negotiate with stakeholders at all levels (from clinic teams to executive leadership).
- Leadership experience, such as managing a team or leading cross-functional projects, with a track record of developing others and building collaborative working relationships.
- Experience working with internal audit teams or as an auditor – desirable
- Familiarity with clinical and operational risks in healthcare - desirable
Benefits
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual Health Services Bonus Scheme
- Support with travel costs via a season ticket loan or cycle2work
- Various other benefits and online discounts
Job title
Job type
Experience level
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