IT System Administrator providing technical support and server maintenance at isLOGIC AG. Collaborating with the team to diagnose and resolve customer issues effectively in a dynamic environment.
About the role
- Client Relations Administrator managing client relationships and service delivery in FinTech industry. Responsible for administrative tasks, planning, and resolving client issues in a hybrid role.
Responsibilities
- Maintain exceptional client relationships by leading investigations, and successfully resolving any service, delivery, or billing issues
- Responsible for planning surrounding daily, month-end, and annual production runs; this includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client, and providing any reporting back to client
- May participate in the planning and presenting at quarterly reviews with the client
- Work with client and internal resources to implement client changes, including such administrative tasks billing, processing items, running and sending reports
- May have face to face interactions with clients
- Identifies and participates in meetings to implement process improvements
Requirements
- A minimum of 2 years’ experience in a Client Services role is required
- A minimum of an associates degree, or equivalent experience preferred
- Strong written and verbal communication skills
- Strong Microsoft Office Suite skills
- Knowledge of Project Management: planning, scheduling, following up on items from various internal teams, time management skills and meeting deadlines, driving progress
- Ability to work well on a team across multiple departments and seniority levels
- Financial industry knowledge is a plus
- Ability to work in a fast paced, time sensitive and high-pressure environment, and ability to work under tight deadlines
Benefits
- Equal employment opportunities
- Workplace accommodations for disabilities
- Collaborative and inclusive environment
- Professional development opportunities
- Flexibility and accountability in work environment
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