IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Júnior Operations Analyst at Sabiá Gaming focusing on operational tasks and client onboarding in a dynamic iGaming environment
Responsibilities
- Perform daily operational routines such as opening and tracking tickets, updating control spreadsheets, checking integrations, and validating data in internal systems;
- Support the onboarding of new clients by performing registrations, documentation checklists, environment configuration, and initial support;
- Monitor operational indicators (SLA, incidents, integrations, payments, KYC, etc.), report deviations, and suggest improvements;
- Serve as a point of contact for simple requests from internal and external clients, routing requests to the responsible teams (Product, DevOps, Support, Development);
- Assist in triage, logging, and follow-up of incidents, collaborating on root-cause analysis and proposing temporary or permanent solutions;
- Participate in trainings, alignment meetings, and team rituals, contributing to continuous process improvement;
- Support the documentation of processes, flows, and operational procedures;
- Collaborate on the automation of routines and the standardization of operational templates;
- Ensure compliance with applicable compliance, security, and regulatory policies in the iGaming sector;
- Act as a liaison between Commercial (Sales, Account Managers, and other areas).
Requirements
- Degree in Product Engineering, Business Administration, or Systems Analysis
- Organized, detail-oriented, and disciplined in following processes
- Good verbal and written communication skills, with ease interacting with different areas and profiles
- Proactive in identifying problems, suggesting improvements, and seeking solutions
- Ability to learn quickly about systems, integrations, and operational flows
- Comfortable working in a team, receiving feedback, and adapting to change
- Interest in technology, operations, and the iGaming market
- Desire to grow and develop in a dynamic and expanding environment
- Fluent in English
- Nice to have:
- Previous experience in operations, support, customer service, or administrative roles at technology companies, fintechs, or iGaming firms
- Basic knowledge of management tools (ClickUp, Jira, Trello, etc.)
- Familiarity with system integration processes, KYC, payments, or compliance
- Experience in regulated or high-availability environments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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