IT&D Director leading large - scale, complex infrastructure transformation initiatives at Reckitt. Responsible for strategic oversight and cross - functional alignment to deliver resilient and scalable infrastructure platforms.
About the role
- Business Director at Born Social overseeing key client accounts and driving commercial performance. Leading a team to enhance client satisfaction and retention in a hybrid work environment.
Responsibilities
- Working as a Client Services lead on key and complex required accounts
- Troubleshooting senior client delivery issues alongside Seniors and VPs
- Supporting annual scope and contract renewals, growth proposals or pitches
- Oversight of key agency opportunities, running and winning pitch and proposal processes
- Creating new opportunities through account plans, client marketing, networking, relationship building
- Frequent and clear reporting of growth and pipeline across accounts
Requirements
- 7+ years of people leadership experience in a Client Services role in an agency setting
- Good understanding of social first delivery (strategy, creative, media and management)
- Strong understanding of the principles of good project management and Client Services
- Experience in the commercial running of account work
- Proven track record of retaining, developing and ultimately growing accounts
- Passionate about improving client experience and love the relationship development needed to do this
- Ideally, experience working with global brands, even better in FMCG
Benefits
- 20 days vacation a year + 12 public holidays
- Full Paid Medical Insurance (including dental and vision)
- Annual performance bonus
- 401k matching plan
- Gym Membership contributions
- Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
- Free home office chair and screen
- Quarterly team offsites / Regular socials
- Free Citibike membership
- Recruitment referrals bonus
- Agile working policy
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