Vice President, Client Service driving strong client relationships and managing service agreements in a financial context. Leading business development and mentoring team members.
About the role
- Vice President overseeing Corporate Trust client services for high-value clients, developing retention strategies and ensuring operational excellence. Collaborating across functions to enhance client experiences and service success.
Responsibilities
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements
- Uphold the highest standards of governance, risk management, and compliance in every client interaction
Requirements
- 5-7 years operations, client service, or relationship management experience in Corporate Trust or related financial services industry
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building
- Exceptional communication, negotiation, and problem-solving skills
- Strategic mindset with the ability to analyze client health metrics and translate insights into action
- Deep understanding of Corporate Trust products, market dynamics, and operational processes
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality
Benefits
- Highly competitive compensation
- Flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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