Customer Operations Executive responsible for onboarding services for EMEA clients at GBG. Collaborating with internal teams to manage order processes and deliver timely customer support with world - class standards.
About the role
- Leading Operations Coordinator at Banco Bmg, focused on enhancing financial operational efficiency and team management. Skills in financial compliance and process optimization required.
Responsibilities
- Lead the team responsible for card processes, ensuring operational efficiency and compliance with SLAs.
- Plan and implement continuous improvements in processes, focusing on cost reduction and quality improvement.
- Monitor performance indicators (KPIs) and propose corrective and preventive actions.
- Manage vendors and partners related to the Cards product.
- Serve as the point of contact with internal areas (IT, Risk, Commercial) to ensure integration and strategic alignment.
- Prepare management reports and presentations to support decision-making.
- Ensure compliance with regulatory standards (Bacen, LGPD) and internal policies.
Requirements
- Bachelor's degree completed, preferably in Business Administration, Economics, Engineering, or related fields.
- Understanding of rules, flows, and compliance of major card networks (Visa, Mastercard, Elo).
- Knowledge of how card processors operate, and integration with acquirers and issuers.
- Back-office processes and formalization.
- Financial indicators and an integrated view of processes.
- Clear and assertive communication.
- Analytical ability for interpreting and handling data.
- Strategic planning and end-to-end vision.
- Availability for a hybrid work model, with 2 days per week onsite at our São Paulo office.
- Differentials:
- Experience with anti-fraud solutions (e.g., Falcon), 3D Secure, and integration with acquirers.
- Experience in digital transformation projects.
Benefits
- Health plan with no monthly fee + Telemedicine
- Dental plan with no monthly fee
- Meal and Food Vouchers
- Life insurance
- Funeral assistance
- Private pension
- Competitive annual variable compensation (bonus)
- PPR - Profit Sharing Program
- Único Skill (free education benefit)
- Bicycle parking and locker rooms
- Childcare assistance
- Internet allowance
- Wellness programs
- On-site clinic
- Pregnancy program
- Extended maternity and paternity leave
- Copay exemption for pregnant women and babies up to 1 year
- Personalized baby kit
- Dr. BMG – Telepsychology + Telemedicine + Nutritionist + Nurse and Exercise Professional, extended to dependents
- PAP - Financial, legal, and psychological advisory program
- Gympass/Wellhub - Discounts at gyms
- Pharmacy partnership
- Fresh fruit every day
- Birthday day off
- Flexible dress code
- Hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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