Transformation Manager managing high - impact transformation initiatives for Karo Healthcare. Collaborating with senior leadership to drive strategic change across multiple functions in a dynamic environment.
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Onsite Manager, Patient Access Services, ED & Main Admitting
Posted 6 hours ago
About the role
- Manager of Patient Access Services at Boston Medical Center overseeing patient access operations and staff performance. Ensuring operational efficiency and maintaining high-quality patient experiences while managing departmental standards.
Responsibilities
- Provide leadership and strategic direction for daily operations of Patient Access Services
- Manage staff performance and productivity
- Develop, mentor, and provide ongoing education to department personnel
- Establish, implement, and maintain policies and procedures
- Monitor and report departmental key performance indicators (KPIs)
- Ensure compliance with regulatory requirements
- Maintain collaborative relationships with clinical and departmental leadership
- Oversee departmental fiscal management
- Commit to continuous professional development
- Perform other duties as assigned
Requirements
- Bachelor’s degree in healthcare administration, Business, or a related field, or equivalent combination of education and experience
- Minimum of five to seven years of experience in Revenue Cycle operations, including at least five years in a supervisory or managerial role
- Strong knowledge of patient registration, financial assistance, financial clearance, billing, and collections
- Knowledge of Patient Access operations, registration processes, hospital revenue cycle, and related policies, procedures, systems, and equipment
- Familiarity with governmental, third-party, and self-pay regulations, including Medicare, Medicaid, commercial payers
- Ability to analyze data, interpret statistics, evaluate processes, recommend improvements, and resolve complex operational or regulatory issues
- Skilled in using computers, Epic systems, Microsoft Office tools, and other relevant technologies
Benefits
- medical, dental, vision, pharmacy
- discretionary annual bonuses and merit increases
- Flexible Spending Accounts
- 403(b) savings matches
- paid time off
- career advancement opportunities
- resources to support employee and family well-being
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