Warehouse Manager overseeing warehouse operations and logistics for Cytek Biosciences. Ensuring compliance and optimizing the flow of materials in a dynamic environment.
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Onsite Senior Technical Consultant – Cloud, Project Coordination, Supply Chain, ITIL, Customer Handling, Stakeholder Management, Consulting
Posted last week
About the role
- Technical Consultant facilitating timely resolution of Cloud-related activities with project coordination responsibilities. Collaborating with teams in a customer implementation lifecycle while adhering to quality standards.
Responsibilities
- Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
- Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
- Adhere to Cloud policies, procedures, methodologies, and quality standards.
- Escalates issue that may have an impact
- Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
- Provides regular communication and status reporting with internal stakeholders and with customers
- Keep Consulting informed about issues being worked/analysed, providing frequent and meaningful updates.
- Follow up with internal teams to ensure their technical issues are resolved
- Must have a Customer and stakeholder management background/experience.
- Must be able to work flexible hours as needed including being available for off hours support
- Project coordination and management experience to drive the projects with the customers.
Requirements
- Bachelor’s degree and minimum 5 - 8 years’ experience in Software development.
- Immediate Joiners Preferred
- Candidate with customer facing skillset is preferred.
- Project Coordinator/Manager experience.
- Strong communication skills and escalation management skills.
- Knowledge of ITIL framework is preferable.
- Supply chain knowledge is an added advantage.
- Knowledge of SaaS and Cloud technical concepts.
- Basic Knowledge on Cloud Azure and infrastructure concepts needed.
- Project coordination with internal and external stakeholders.
Benefits
- Flexible work hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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