UX Designer at Qred, owning user journey for digital products in fintech. Leading research activities and collaborating with teams to enhance user experiences.
About the role
- Senior UX Designer focused on designing conversational AI experiences for major clients including T-Mobile. Contribute to UX design and research for Blink's Embedded practice with cross-functional teams.
Responsibilities
- Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
- Translate business requirements and user needs into structured dialogue models and interaction patterns.
- Develop clear, concise, and brand-aligned conversational content.
- Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
- Create wireflows, conversation maps, and prototypes to communicate design intent.
- Apply usability testing insights and performance analytics to iterate and improve experiences.
- Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.
Requirements
- 5–8+ years of experience in UX design, content design, or conversational design.
- Experience for conversational experiences for generative or agentic AI.
- Strong understanding of human-centered design and UX best practices.
- Experience working in agile, cross-functional product teams.
- Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
- Prompt design experience.
- Familiarity with conversation analytics and optimization techniques.
- Conversation flow design and scripting
- Interaction design and prototyping
- Research synthesis and usability testing
- Cross-functional collaboration
- Problem-solving and systems thinking.
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