Project Application Engineer defining system requirements and specifications for Industrial Systems in Roanoke, VA. Collaborating with clients and suppliers for successful project execution.
About the role
- Sr. Application Engineer providing technical support for Black Duck Software products. Acting as a trusted advisor resolving complex issues and collaborating with top-tier developers.
Responsibilities
- Acting as the Single Point of Contact for strategic customers, understanding their environments and business goals.
- Troubleshooting and resolving complex technical issues.
- Collaborating with developers and support teams to drive resolution.
- Researching and responding to customer inquiries with clarity and technical depth.
- Creating and maintaining knowledge base articles for recurring issues.
- Working a permanent night shift (EST time zone) as part of a 24x7 support team.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 2 - 5 + years of experience in technical support.
- Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java.
- Excellent communication skills - both written and verbal.
- Solid understanding of Unix/Linux systems and scripting.
- Experience with 3 or more of the following:
- Troubleshooting complex applications
- Container Orchestration tools – Docker Swarm & Kubernetes
- Web application servers, particularly Tomcat
- Databases, SQL
- Open Source Software
- Jenkins, TeamCity, or other CI tools.
Benefits
- Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law.
- Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
- Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Job title
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