Service Desk Specialist responsible for troubleshooting and resolving desktop/laptop issues. Requires strong technical background and proficiency in Korean and English.
Responsibilities
Responding to client support requests
Troubleshooting desktop/laptop hardware and software issues
Escalating software and other application issues to the subject teams
Performing on-site IT support tasks like hardware repairs, equipment installation, and cabling
Requirements
5-8 Years of experience
Knowledge of Korean (Primary) and English Language
Good communication in Korean (Primary) and English Language
Technical skills on windows desktop platform
Strong experience & Knowledge of ITIL Process
Strong experience & Knowledge of MIM
Understood VPN configuration and mobile device security protocols
Managed user accounts, groups, and permissions within Active Directory
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