Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
About the role
- Customer Service Agent providing support via phone and email for Berliner Verlag's products in Berlin. Engaging with customers to ensure satisfaction and address inquiries promptly.
Responsibilities
- Friendly and professional communication with our customers via phone and email as 1st and 2nd Level Support
- Comprehensive advice to our customers and assistance with their inquiries regarding our publishing products
- Ensuring complete customer satisfaction with our service and proactively presenting our services and products
Requirements
- Passion for advising customers and the enthusiasm to engage our loyal readers through your commitment
- Strong communication skills, empathy, and a service- and solution-oriented approach
- Ideally some previous call center experience
- Proactivity in all relevant processes
- You remain calm under pressure and are only satisfied when the customer is
- Business-fluent German, spoken and written
- Confident handling of service systems
Benefits
- A full-time position with trust-based working hours, plus freedom to help shape our work within flat hierarchies and — not least — a motivated team
- Good public transport connections in central Berlin
- Up-to-date software and hardware with height-adjustable desks
- Free coffee, drinks & snacks in the team kitchen
- A company culture where every individual and the whole team can grow together
- Teamwork is practiced and everyone is supported according to their individual skills and knowledge; continuous opportunities for professional development are a matter of course for us
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Operations Support Specialist supporting ongoing local operations and planning language programs in Pune for an international education provider. Involved in administrative processes and project coordination.
Administrative Customer Service Representative focusing on post - sales service in Barcelona. Building relationships with clients and managing post - sales orders while ensuring compliance with objectives.
Billing Specialist at Lewis Services managing customer invoices accurately and conducting payroll verification. Collaborating with internal teams to ensure compliance with billing operations.
Customer Experience Manager leading project management and facilitation of customer events at Hershey's Global Customer Insights Center. Collaborating with cross - functional teams to drive retailer solutions and enhance customer relationships.
Customer Support Analyst responsible for monitoring indicators and improving customer satisfaction at NIO. Focused on data analysis and enhancing client journeys in the telecommunications sector.
Fleet Management Support Specialist driving end - user adoption of Crown InfoLink products. Supporting customers with training and implementation while analyzing data for improvements.
Assisting with blood collection as part of a humanitarian organization. Utilizing customer service and healthcare skills in community settings.
Customer Service Representative handling vehicle import inquiries through calls, faxes, and emails. Ensuring timely responses and processing orders for customers seeking vehicle importation.
Breeding Support Specialist supporting the plant breeding group at Corteva in Brittany, France. Involved in nursery activities, inbred seed management and molecular breeding research.