Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Process Manager optimizing Purchase-to-Pay processes at Bergzeit. Collaborating with various departments and enhancing ERP systems like Microsoft Dynamics NAV.
Responsibilities
- You take responsibility for the entire Purchase-to-Pay (P2P) process: from analysis and optimization to target process design
- You further develop purchasing processes together with relevant stakeholders and contribute new ideas
- You ensure that the structure and logic of our master data align with our business objectives
- You optimize master data
- You analyze SLAs and derive concrete measures from them
- As NAV Key User for Buying, you support and continuously develop the system
- You drive automation initiatives (e.g. in the Open-to-Buy and reorder processes)
- You create transparency with our suppliers by maintaining an overview of ordered and confirmed incoming deliveries
Requirements
- You have completed training as a certified retail specialist (Handelsfachwirt), hold a degree in business administration, or have a comparable qualification
- You bring several years of experience in purchasing and are familiar with P2P processes
- You are an analytical thinker with a strong understanding of processes
- You have experience with ERP systems — ideally Microsoft Dynamics NAV or Dynamics 365 Business Central
- You are a strong communicator and a true team player
- You bring knowledge of EDI standards and their integrations
- You have a hands-on mentality and are eager to drive initiatives forward
- You are fluent in both German and English (spoken and written)
Benefits
- #mehrbergzeit: With our Flexi principle you can make your workday more flexible through our hybrid working model
- #mehrsport: Bring more sport into your life with our yoga, cycling or climbing meetups. Feel free to use our JobRad bike-leasing program and our Well-Pass allowance
- #mehrvorteile: All Bergzeit employees benefit from discounts in the Bergzeit shop
- #mehrkreativität: We offer a modern working environment within an agile organization
- #mehrgenuss: We provide freshly prepared meals every day in our certified organic canteen
- #mehrperspektiven: During onboarding you will be accompanied by a buddy and we offer individual development and training opportunities
- #mehrhund: Your four-legged friend is also warmly welcome at our office
- #mehrerholung: In addition to the regular 30 days of annual leave, you can take up to four weeks of unpaid leave for a longer break every two years
- #mehrworkation: You can work for up to four weeks per year from beautiful locations within the EU
- #mehrvorsorge: We plan for the future and offer a company pension scheme
- #mehrgesundheit: To support mental health we offer free external counseling sessions for preventive care or personal emergencies
Job title
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