Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
About the role
- Customer Success Specialist managing customer portfolios at beqom, a B2B SaaS company. Guiding clients through onboarding to long-term adoption while improving satisfaction and retention.
Responsibilities
- Manage a portfolio of customers and act as their trusted advisor.
- Define and track Key Success Metrics (KSMs) and maintain Success Plans.
- Monitor product adoption and customer health to identify risks and opportunities.
- Drive initiatives that improve customer satisfaction and retention.
- Partner with implementation and support teams to ensure smooth onboarding.
- Act as the main contact for complex issues or escalations.
- Coordinate with internal teams to resolve issues and manage customer expectations.
- Monitor Service Level Agreements (SLAs) and communicate performance to customers.
- Use CRM data and usage insights to proactively manage accounts.
- Share customer feedback with Product teams to improve solutions and the overall experience.
Requirements
- Experience in Customer Success, Support, or Account Management, ideally in a B2B SaaS or enterprise software environment
- Strong communication and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Analytical, solution-oriented mindset
- Fluent in English
- Experience with Compensation Management, HRIS, or Financial Systems (Nice to Have)
- Familiarity with Cloud/SaaS platforms, Microsoft Azure, or ITIL (Nice to Have)
- Additional European languages (e.g., French) (Nice to Have)
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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