Quality Assurance Consultant ensuring quality in business insurance operations and supporting underwriters throughout the underwriting process. Analyzing submissions and managing claims processes effectively.
Responsibilities
Analyze and process underwriters' submissions that exceed their delegated authorities (approve, refer, or decline).
Provide guidance and support to underwriters on underwriting-related issues.
Analyze and process claims files, managing the complete post-claim process.
Develop an internal audit plan to review underwriters' work and ensure its implementation.
Conduct underwriting file audits by underwriter, including reviewing a sample of new policies, endorsement requests, renewals, and cancellations.
Prepare a comprehensive report summarizing findings from the file reviews and present it to the relevant manager.
Requirements
College diploma in Insurance and Financial Services.
Minimum ten (10) years of underwriting experience in commercial/business insurance.
Professional Associate in Insurance (PAA) or Fellow Professional Associate in Insurance (FPAA) from the Insurance Institute of Canada.
Knowledge of insurance brokerage.
Expertise in underwriting and in the prevention and management of complex risks.
Intermediate proficiency in English, both spoken and written.
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