Hybrid RCM Systems & Automation QA Manager

at National Seating & Mobility

• Job title: RCM Systems & Automation QA Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Chattanooga, United States

About the role

• RCM System & Automation QA Manager ensuring quality across automation initiatives for Revenue Cycle Management. Collaborating with IT and operations to improve workflow efficiency and compliance.

Responsibilities

• Ensure the quality of system improvements and automation initiatives for RCM operations.
• Completes and monitors systems QA and automation activities to ensure alignment with company standards.
• Completes and oversees QA testing of internal systems to ensure functionality, accuracy and regulatory compliance.
• Continually QA automation activities to ensure compliance with NSM requirements and payer standards.
• Partners with IT and developers to test and implement automation and process improvement projects.
• Analyze system QA data to identify trends, root causes, and opportunities for improvement in existing systems.
• Establish, document, and maintain protocols, test plans, and audit records.
• Prepare and present detailed QA systems reports with actionable insights for leadership review.
• Monitor automation performance post-deployment and coordinate resolution of system issues.
• Coordinates with training and communication teams to support new system functionality and automation tools.
• Review findings of QA on new and existing system enhancements and automation with RCM leadership to strengthen process understanding and performance consistency.
• Foster a culture of continuous improvement, quality awareness and accountability.
• Serve as a liaison between RCM, IT, Compliance, Training, and Operations to ensure cross-departmental alignment.
• Support development and adherence to policies, procedures and payer regulations.
• Participate in strategic planning discussions related to technology, quality, and operational excellence.

Requirements

• High School Diploma or G.E.D. Required
• College Degree Preferred
• Drug Test
• Knowledge of government payer regulations desired
• Extensive working knowledge of Funding, Billing and Collections for Medicare, Medicaid and Commercial payers
• Good oral, written and communication skills
• Working knowledge of Microsoft suite products
• Proven record of excellent people skills including good communication and inter-personal skills
• Strong Team Player
• Strong organizational skills and attention to detail
• Ability to effectively present information and respond to questions from a variety of staff
• Basic understanding of and willingness to learn and adopt professional and industry business standards/needs.

Benefits

• 401k
• company paid Long Term Disability
• tuition reimbursement