Technical Support Advisor providing first - class customer service through various communication channels. Handling technical support queries and maintaining high service standards.
About the role
- IT Trader Support Analyst at Belmont Lavan Ltd performing first and second-line support for trading systems. Resolving technical issues and ensuring stability of trading operations.
Responsibilities
- Providing first and second-line support for trading systems, helping traders diagnose and resolve technical issues quickly.
- Monitoring system performance and proactively identifying potential issues that could impact trading operations.
- Collaborating with IT teams to implement upgrades, patches, and enhancements to trading platforms.
- Documenting incidents, resolutions, and system changes in accordance with standard operating procedures.
- Assisting in the training of traders on new systems and tools, ensuring they are equipped to maximize their use.
- Participating in post-incident reviews to identify trends and implement preventive measures.
- Staying updated on industry best practices and trading technologies to provide innovative solutions to our trading teams.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Finance, or a related field.
- Proven experience in IT support, preferably within a trading or financial services environment.
- Strong understanding of trading systems, platforms, and operational workflows.
- Excellent troubleshooting and problem-solving skills.
- Proficient in relevant programming/scripting languages (e.g., SQL, Python) is a plus.
- Solid communication skills to effectively interact with traders and technical teams.
- Ability to work under pressure and manage multiple tasks efficiently.
- Experience with ITIL best practices is an advantage.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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