Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Product Technical Support Associate Specialist at BD providing expertise and guidance in advanced patient monitoring solutions. Diagnose and resolve product issues while guiding healthcare professionals in critical care environments.
Responsibilities
- Diagnose and resolve product issues using clinical and technical expertise
- Guide healthcare professionals through system setup and integration
- Provide accurate product information to internal and external customers
- Document service requests and maintain records in enterprise systems
- Coordinate repair activities and manage local service providers
- Communicate service charges and assist with order processing
- Collaborate with internal teams to ensure timely issue resolution
Requirements
- Strong understanding of clinical environments in critical care settings
- Proficiency in Microsoft Office Suite and electronic medical systems
- Skilled in problem-solving and analysis
- Ability to build effective relationships and work collaboratively in a team
- Bachelor’s degree preferred, with 3+ years of medical and technical experience
- Fluency in English, Polish and German (read, write, speak)
Benefits
- Health insurance
- Competitive package of compensation and benefits programs
- Opportunities for professional development
- Rewards and recognition that promote a performance-based culture
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
IT Support Analyst providing support for client systems and infrastructure. Handling service requests and improving knowledge bases for better operational efficiency.
Oracle Technical Support Analyst maintaining Oracle applications and supporting digitalisation initiatives. Ensure data readiness and compliance for reporting and operational excellence in a prison environment.
Technical Support Specialist providing expert technical support for Control4 customers in the custom electronics industry. Troubleshooting, installation guidance, and configuration support for a wide array of products.
Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.
Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
Remote Support Engineer providing technical support to field engineers on Rockwell Automation products. Troubleshooting issues and collaborating with various teams to ensure customer satisfaction.
APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.