Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Field Service Engineer for BD providing technical support for Pyxis automated dispensing systems in hospitals and healthcare facilities. Focused on installations, repair, maintenance, and customer service.
Responsibilities
- Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
- Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, keep ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
- Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
- Demonstrate a moderate use of competency and an appropriate ability to address hardware and software problems
- Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Requirements
- High School Diploma
- 3-5 years of Field Service related work experience
- Combination Hardware/Software/IT experience supporting both proprietary and standard applications
- 24x7 on-call experience in a customer-facing/field service environment, required
- Computer electronics, Windows OS, network experience, required
- Must possess and maintain a valid driver's license and meet BD's auto safety standards.
- Weight lifting requirement: minimum 70 pounds
- Drivers license for 3 consecutive years with out laps(Suspensions) and driver point totaling less than 6 points.
- Customer Support Certification, a plus
- Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Benefits
- Competitive package of compensation and benefits programs
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