Field Support Engineer providing in-depth technical support for pharmacy automation products. Delivering customer service, collaborating with teams, and documenting issues in Salesforce.
Responsibilities
Deliver exceptional customer service and problem resolution at client sites
Provide expert instruction on pharmacy automation products
Collaborate effectively with service team members
Document detailed descriptions of issues and resolution actions
Requirements
High School diploma
3-5 years of experience in a field service role
Proficient knowledge of multiple Microsoft Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11
Extensive knowledge of basic computer networking
Strong mechanical aptitude using standard hand tools
Proficiency with digital multi-meters and voltage/amperage testers
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