Technical Customer Success Manager enhancing customer relationships and ensuring success with Baker Hughes Cordant™ Solutions. Utilizes expertise in Engineering and strong client advocacy for business outcomes.
About the role
- Technical Customer Success Engineer at Baseten ensuring smooth deployment and performance of ML workloads for key enterprise accounts. Collaborating with product and engineering teams to enhance customer success.
Responsibilities
- Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
- Debug infrastructure issues across Kubernetes (pods, controllers), networking, observability, and alerting systems.
- Lead incident response during outages or escalations, managing coordination between Product, FDE, Sales, and Engineering.
- Serve as the technical owner for top enterprise accounts with strict SLAs and high responsiveness expectations.
- Identify common failure modes and translate user feedback into roadmap signals, product improvements, our internal runbooks, knowledge bases, and diagnostic best practices.
- Own project coordination end-to-end: scoping, execution, communication, and stakeholder alignment across technical and non-technical teams ranging from feature requests, new deployments, and operational debugging issues.
Requirements
- Deep Kubernetes troubleshooting expertise, including advanced resource debugging, pod/runtime analysis, and log-based diagnostics using observability tooling such as Grafana, Loki, and Prometheus.
- Strong infrastructure debugging ability across container orchestration, networking, and service dependencies, with hands-on experience supporting production-grade clusters.
- Experience managing high-severity incidents with major customers, including SLAs, post-incident reviews, and clear communication throughout escalations.
- Proven project management and organizational skills with an ownership mindset, able to manage multiple complex, multi-stakeholder initiatives in parallel — including issue resolution, root-cause analysis, and feature delivery.
- Ability to translate recurring technical pain points into roadmap-level insights, documentation improvements, or product enhancements.
- Strong communication skills and executive presence during high-visibility situations, ensuring technical clarity and customer confidence.
- 3+ years of experience in a fast-paced, high-growth, or customer-facing engineering environment.
Benefits
- Competitive compensation, including meaningful equity.
- 100% coverage of medical, dental, and vision insurance for employee and dependents
- Generous PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
Director of Technical Customer Success at Azenta focusing on driving customer outcomes and managing post - sales engagements. Leading technical initiatives across departments for strategic client relationships.
Customer Success Engineer addressing product queries and collaborating with teams in transforming sustainable energy systems. Engaging closely with customers to enhance their usage and experience of the product.
Technical Implementation Specialist supporting deployment and configuration of Digital Banking applications. Involved in ensuring secure operations using Microsoft web technologies and SQL Server.
Implementation Consultant managing multiple WMS projects for NCR Voyix in retail and food distribution. Delivering software deployment, training, and support for operational efficiency.
Customer Success Engineer supporting clients with technical issues related to Attribution product. Collaborating across teams to enable client success and improve internal tools.
Customer Success Engineer applying technical expertise to real - world operational challenges at CIM, a leading AI company transforming building operations for sustainability.
Customer Success Engineer using technical expertise to monitor building systems and drive optimisation. Collaborating with customer teams to achieve operational sustainability through advanced analytics and engineering.
Technical Customer Success Manager at Vouch, overseeing customer onboarding and support for an AI - first video platform. Engage with global enterprise clients to assist in platform configuration and usage.