Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Customer Success Manager supporting clients in a rapidly growing SaaS startup for hospitality. Onboarding clients and streamlining inventory processes in a collaborative team environment.
Responsibilities
- You guide new customers through onboarding, respond to support inquiries, and ensure they get started successfully with BarBrain.
- You assist with creating customer products and structuring inventory areas so our users can start right away.
- You help improve internal processes and independently execute small projects.
- You work closely with Operations and Sales to ensure everything runs smoothly behind the scenes.
Requirements
- Enrolled student (Bachelor or Master) — field of study flexible
- Eager to take on responsibility and contribute to a growing SaaS startup
- Structured work style and quick grasp of new concepts
- Comfortable using digital tools (e.g., Google Sheets, CRM systems)
- Communicative, service-oriented, and reliable
- Advantage: Prior experience in Customer Success, hospitality, or startups
Benefits
- Modern office in the heart of Munich
- Flexible remote work & home office — study-friendly
- Top equipment (including Apple devices)
- Wellpass membership — access to 4,000+ gyms
- Corporate benefits with numerous brand discounts
- Understanding of exam periods and university commitments
- Possibility of permanent employment after graduation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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