VP, Third Party Risk Officer responsible for managing Third Party risks within Operational Risk. Collaborating with teams globally on risk assessment and reporting with a strategic impact.
BA
Onsite Senior Fraud Analyst, Merchant Services Transaction Risk Monitoring
Posted last week
About the role
- Sr. Fraud Analyst at Bank of America applying investigative knowledge to validate Merchant transactions. Engaging in various tasks such as reviewing client transactions and participating in customer interactions.
Responsibilities
- Apply investigative knowledge to determine the validity of a Merchant and/or credit/debit transactions at a Merchant
- Participate in queue work, initiate outbound calls and manage internal customer/client calls
- Review, request and/or verify information to validate authenticity of a client and/or client transactions
- Ensure transactional risk reviews are documented, reported, and researched to avoid any future liabilities
- Initiate/and or recommend preventative measures to management
- Cover weekend hours as part of a rotational or permanent schedule
Requirements
- 2+ years customer service experience
- 2+ years’ experience in fraud, security, investigation or related field preferably in a service or banking related environment
- Self-motivated and able to work independently in a time sensitive environment
- Excellent verbal and written communication skills
- Highly organized and detail oriented; able to effectively multi-task
- Able to work under tight timelines with multiple priorities
- Proficient with MS applications – excel word outlook
- Ability to establish and maintain effective working relationships with peers, customer group and management
- Excellent follow through and initiative
- Ability to work in a fast-paced, production environment, while mitigating loss to the bank
- Experience handling customer escalations
- Must be extremely thorough w/ strong attention
Benefits
- Bank of America is committed to an in-office culture with specific requirements for office-based attendance
- Opportunities to learn, grow, and make an impact
- Support for teammates’ physical, emotional, and financial wellness
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