Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Responsible for managing Anti-Money Laundering and Know-Your-Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non-U.S. activities.
Responsibilities
- Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams
- Engages with prospects and current clients to accurately review AML/KYC information
- Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities
- Maintains a high level of organization, data management, and time management skills
- Provides recommendations for business to create and nurture client relationships
Requirements
- Experience with Know Your Customer or Anti-Money Laundering due diligence processes
- Applies strategic and critical thinking to determine solutions
- Builds strong client relationships through effective communication and collaboration
- Executes multiple tasks simultaneously
- Displays a proactive mindset and effective time management
- Demonstrates a results-driven mindset and prioritizes client interests
- Strong computer application skills, including Microsoft Office
- Bachelor's degree
- Certified Anti-Money Laundering Specialist certification
- Knowledge of Global Commercial Banking
- Experience with analytical tools such as Tableau
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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