Senior User Researcher at Back Market leading customer journey research and insights.
Shaping product development and consumer experience for a sustainable tech marketplace.
Responsibilities
Lead exploratory and strategic research studies on customer behaviors and motivations
Drive research at innovation and ideation stages for new concepts and features
Design and run high-quality research studies across the customer journey
Coach designers to improve usability testing and user insights integration
Requirements
5+ years of experience in User Research or an adjacent field
Extensive experience leading qualitative and quantitative research studies end-to-end
Solid experience designing and executing research to inform product and marketing decisions
Experience coaching non-researchers to conduct research
Excellent communication skills and empathy
Balance of technical research skills, business acumen, stakeholder management
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