Senior System Engineer implementing enterprise virtual desktop environments based on Citrix technologies at NAXCON GmbH. Responsible for system design, troubleshooting, automation, and infrastructure optimization in a dynamic team environment.
About the role
- System Engineer Customer Services role at Somnitec managing diverse IT support cases for clients. Collaborating with a team to ensure high-quality service and customer satisfaction.
Responsibilities
- 1st, 2nd & 3rd level support – you handle requests by phone, remote access or the ticketing system and deliver fast, sustainable solutions
- Troubleshooting – hardware, software, network or printers: you identify faults and restore system operation
- Monitoring & performance – you detect issues early and keep our clients' environments running before problems become critical
- Customer contact – your forte: clear, friendly communication directly with our customers and end users
- Service quality & SLAs – reliability is key: you meet commitments and deliver high-quality service
- Documentation & knowledge transfer – your work is kept in the playbook: for the team, customers and long-term solutions
- Team spirit – collaboration, open communication and mutual respect are our backstage pass
Requirements
- Completed vocational training in IT
- Several years of experience in an IT service environment (system integrator, service provider) are required
- Strong knowledge of Microsoft server and client applications, as well as Windows, macOS or Linux
- Experience with networking, hardware and common applications
- Enjoyment of direct customer contact and the ability to explain complex IT concepts clearly
- Languages: business-fluent German and English; French is a plus
- Class B driver's license
- Resilience, team spirit and the ability to handle multiple customer requests concurrently
Benefits
- Flexible working hours with a 40-hour workweek and part-time options
- Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
- 25 days of vacation per year (27 days from age 40, 30 days from age 50)
- 13 paid public holidays and the option of additional unpaid leave
- 100% salary continuation during 3 weeks paternity leave / 16 weeks maternity leave
- State-of-the-art hardware and a company-paid mobile subscription including a contribution toward a smartphone
- Above-average pension fund benefits with employer contribution 60% and employee contribution 40%
- Private supplementary accident insurance
- Coverage of continuing education costs as well as 80% employment and 90% salary continuation during training periods
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physiotherapy center offers
- Employee discounts on branded products & workplace benefits
- Wellbeing@Work with Mario Kart racing, quiet room, table football, aperitifs and team events
Job title
Job type
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